Oahu Transit Services, Inc.

Fixed Route

Monthly Performance Report

November 2021

Prepared by OTS Service Evaluation

· Ridership

Average weekday ridership for the month of November 2021 was 107157, up by 29,306 or 37% from the previous year. Fiscal year-to-date ridership is at 10,289,850, up by 39% from the previous year.

While ridership continues to recover in 2021, it is still approximately 40 percent lower than pre-pandemic level. It is uncertain when ridership will fully recover and it will depend on loosening State and City restrictions, change in work environment (i.e. work from home), University students fully returning to in person instruction and tourism recovery (especially from international visitors).

· On-Time Performance

System-wide on-time performance is at 72.1% for the month of November 2021. Out of 106 total routes, 33 routes exceeded on-time performance at 80% and four (4) routes performed under 50%.

The DTS and OTS Service Review Committee reviews service levels, including on-time performance monthly.

· Maintenance

As a result of the COVID pandemic, the spare ratio is above our normal 20% requirement due to low ridership.

· Service Delivery

Service modifications to the following routes were implemented with the August sign up.

- Route 14 changed to pre-COVID weekday service schedules to Waikiki;

- Route 41 changed to 60 minute headways during weekday service;

- Routes 83 and 521 Waialua Bridge closure detour made permanent;

- Routes 85 and 87 reduced to 1 am and 1 pm trip;

- Route 94 restructured;

- New Route 95 Express Kapolei Homesteads implemented;

- Route 98A discontinued service to Waikiki;

- Route 102 discontinued;

- Route 416 rerouted.